1You pay after your analysis
Every fitting works the same way: you film, we analyse, you see a blurred preview. You pay only to unlock a report that is already done.
Your report unlocks right after payment. By ticking the box at checkout, you ask for that immediate access and give up your right of withdrawal. Details in our Terms of sale.
2Unreadable videos
We check every video when it is sent. If we can’t read your stride, we ask you to film again.
- UploadCan’t be read? We ask you to film again.
- RetakeAt no extra cost.
- Another oneStill free. Your fitting stays yours.
- Still no luckWrite to us. If we can’t deliver your report, we refund you.
Most retakes fix one thing: the phone too close, too low or not straight behind you. The filming guide shows all three.
3After your report is unlocked
An unlocked report is not refunded: you asked for immediate access when you paid.
A question about your report? Write to us at support@strideprint.run. A person replies.
Your report is guidance, not medical advice. If something hurts, see a professional first.